Refund & Cancellation Policy

When you purchase a credit package, the credits are normally added to your account after successful payment confirmation.

Because the credits are digital and may be immediately available for use:

All successfully delivered credit purchases are generally non-refundable.

This means that simply changing your mind, deciding not to use the credits, or purchasing the wrong package does not normally qualify for a refund.

Credits that have already been consumed for successful AI generations are generally non-refundable.

For example, if you purchase 10 credits and use 4 credits to successfully generate images, the 4 consumed credits are generally not refundable.

If a generation fails because of a technical problem with our Service or an underlying AI provider, we may restore the credit used for that failed generation.

Where technically possible, the system may automatically restore the credit.

A failed generation does not automatically entitle the user to a cash refund.

If your payment was successfully completed but the purchased credits were not added to your account because of a technical problem, please contact us.

We will verify the payment and account records.

Depending on the circumstances, we may:

• Add the missing credits; or
• Provide another appropriate resolution; or
• Issue a refund where appropriate.

If you were charged more than once for the same purchase because of a technical or payment-processing error, please contact us.

After verification, we may correct the duplicate transaction by restoring the appropriate balance or issuing a refund where appropriate.

If you believe that a transaction was made without your authorization, contact us immediately.

We may request transaction information necessary to investigate the issue.

You should also contact your bank or card issuer where appropriate.

Although purchases are generally non-refundable, we may, at our sole discretion and subject to applicable law, provide a refund in exceptional circumstances.

Examples may include:

• A confirmed technical billing error;
• A duplicate charge;
• A payment captured but the purchased credits were not delivered and cannot reasonably be restored;
• Other circumstances where a refund is required by applicable law.

Providing a refund in one case does not create an obligation to provide refunds in future cases with different circumstances.

Where a refund is approved, it will generally be processed through the original payment method used for the transaction.

The time required for the refund to appear in your account may depend on the payment provider, card network, bank, or other financial institution.

We do not control the processing time of the customer's bank or card issuer.

A credit purchase generally cannot be cancelled after payment has been successfully processed and the credits have been delivered.

If you believe that a payment was processed incorrectly, contact us as soon as possible.

We encourage customers to contact us before initiating a chargeback where the issue concerns a purchase, missing credits, failed generation, or billing problem.

We will investigate legitimate concerns and attempt to resolve them.

Fraudulent or abusive payment disputes may result in account restrictions, subject to applicable law.

To request a refund review or report a payment problem, contact:

Please include:

• Your account email;
• Payment/order ID;
• Date of transaction;
• Amount paid;
• Description of the problem.

Do not send your full card number, CVV, password, or other sensitive payment credentials by email.

Nothing in this policy is intended to remove or restrict any refund, cancellation, consumer, or other legal right that cannot legally be excluded.

This policy describes our normal commercial refund approach for digital services.

Last Updated: September 5, 2026